Frequently Asked Questions (FAQ)
Are your power tools and hardware 100% original?
Yes. Every product sold at Jontropari is 100% genuine, directly imported or sourced from authorized distributors with authentic warranty support.
How long does delivery take inside and outside Dhaka?
Inside Dhaka delivery takes 24–48 hours. Outside Dhaka across all 64 districts delivery takes 2–4 business days via courier services.
Can I pay with Cash on Delivery (COD)?
Yes! We support Cash on Delivery nationwide. You can inspect the package upon courier arrival and pay cash directly.
How do I claim a warranty for my power tool?
Keep your order invoice and warranty card. Contact our support team via phone or WhatsApp, and our service center will arrange servicing or repair.